Handcrafted Olive Wood Gifts: (815) 509-9701 Shop Now ›

Frequently Asked Questions:

We value our customers and will do the best to meet your expectation. We believe that, in addition to buying and selling we do together, we are sharing BLESSINGS.

If you have any questions or concerns, please contact us through live chat, text, e-mail, or by phone.

Can I order an item that is not listed online?

Yes you can. Simply provide all the necessary info regarding this item, and a picture if available, and then contact us. We will give you an estimate about the cost and the time of delivery. There are plenty of items in the market; we strive to provide you with the best selling items.

Can I return any of the ordered items?

Every item is carefully inspected before it is shipped. Utmost care taken in packing orders. If any of the ordered items is defective or damaged, please contact us immediately.
Returns are allowed if made within 3 days of receiving the order. You need to get approval for a return before you return any of your order contents. Returned products must be in absolutely new and unused condition with original packaging. If any damages while shipping your return, additional charges may apply. You will be responsible for all shipping charges; shipping costs are not refunded. If you are asking for replacement, no additional charges for you.

Can I pick up my order and save on shipping?

YES, if you are local, or you can make it to our location, you can pick up your order and save on shipping. Place your order online like you would normally do. Upon checkout choose "local pickup" so you will not be charged any shipping. Leave a note with you order or give us a call and let us know when you are able to pickup your order.

Can I visit your store rather than online order?

YES, you may do that. Give us a call for arrangements. Please note that this is not a physical store. This is an online store, but we offer to locals, to stop by and pick up their orders, or see and compare specific items of interest. Browse our site and narrow your interests. Customers like to come in person, to compare items for different grains and quality. Its a great chance to feel the product you are buying, since each product is unique, and customers have different preferences. YOU ARE ALWAYS WELCOME. Even if you decided not to buy at this time. Give us a call.

Do you have "price match" policy?

YES, send us a link to any of the products of interest, and will do our best to give you even better price than any competitor. We pride ourself with best handcrafted quality and best affordable, competitive and reasonable prices.

Where can I track my order?

When your order is shipped, you will get an email that your order is complete. Unless you check out as a guest, you can track your order under My Account.