Shipping & Returns:
Your Satisfaction is Guaranteed: We value your happiness with your order and will do the best to meet your expectation. We believe that, in addition to buying and selling, we are sharing blessings.
How do we process orders?
Orders placed before 3 pm Central Time are shipped the same day. When your order is shipped, status of your order will show as complete, and you will receive an invoice for your order in your mail box. Delivery time within the US ranges between 2-5 days depending on your choice of carrier. Tracking info can be found under My Account if you have created an account.
Where do we ship from?
Within the US, almost all orders are shipped from our location in the US. In some occasions, where your order is not available in stock, or one of these products that are ordered from artists upon demand, shipping will take place from Jerusalem, and will take 1-2 weeks for delivery. All items available in stock, are shipped same day within the US. We ship to any other country outside the US. In this case either we ship from the US or from Jerusalem, depending on shipping costs and availability of the ordered product.
When you place an order, one of the shipping options to choose from is Local Pickup. You choose this option ONLY if you are local (Joliet/Illinois area, and able to pick up your order in person from our location in Joliet, IL 60435. This option will save you shipping charges, and save you time, since you can pickup your order immediately. Please note that local pickup orders will be charged taxes, like any other orders shipped to Illinois, but will save you shipping charges.
Taxes: We charge sales tax ONLY for orders shipped to Illinois. Orders shipped to any other state is not taxed.
You may return or exchange your order for any reason, like being defective or damaged through shipping.
Quality Control: All products we carry are natural-wood hand-made products. We do our best to deliver the best quality workmanship. EACH product is inspected carefully, professionally wrapped before being shipped to you.
Zero returns history due to quality and about 98% safe shipping.
All products listed on this site are available for Same day shipping if ordered within business hours. It takes 1-5 days for delivery. Contact us for any other details.
By ordering from our site, you are getting a lifetime product that is made out of the blessed olive trees of Bethlehem; a blessed gift from the Holy land, that you may pass to other generations.
Products are inspected carefully before shipping. Packing is done with utmost care. Upon the receipt of your order, you are required to inspect your order for any possible workmanship defect or shipping damage. If merchandise is defective or damaged upon receipt please contact us immediately and no later than 3 days of receipt of order, for a return authorization.
If the order is defective or damaged while shipping, or you didn’t like your ordered item, you need to return the order, and we will send you a replacement immediately for no extra shipping charges.
Online Payments are Secure:
PayPal Account, Any Debit or Credit Card, e-Check, Paper Check or Money Order by mail.
If you have any concerns about online payment. You may also place your order over the phone.
Online payment through this site is highly secured. Payments are processed through PayPal or Authorize.net, a highly secured process that employs industry standard secure data encryption technology.
You do not need PayPal account to pay through PayPal. You can use any card you have to process through PayPal. You may pay by e-check or choose to use paper check to send by mail. Shipping will be slightly delayed until your payment is processed.
We don’t store nor have access to any of your financial information you use upon ordering.
Please do not hesitate to contact us for any of your concerns.